Support

To us the purchase of your software is just the begining. We like to work closely with you on a permanent basis to ensure you get the best out of the system.

Support Information Go to HelpDesk (Access code required) Email request for access code Telephone Support Site Visits Support contracts

Support Information

Our HelpDesk gives our clients on support 24 Hour, 365 days a year,  private access to a wealth of information and updates. 

• Latest Manuals - Make sure you have the latest releases of all Manuals 
• Download Area - For instant access to the latest versions of our software. There is also a range of useful utilities and parts files.
• Knowledge Base - To guide you though common Installation and setup tasks from Installing Windows to setting up a Network
• Logging Issues - To help you quickly solve any Windows, Network or Program problem.
• Discussion Groups - Discuss any issue with our support team.  This discussion feature supports threads so you can follow a particular subject.

Telephone support

Sometimes you just need someone to talk it through with. Our Trained support staff are there to personally deal with any queries and help make your life easier. 

• We aim to answer your call within 3 rings
• We aim to solve 90% of problems within the hour
• We make sure you can always contact us. If all staff are busy on calls you can record your details and we will call you back as soon as someone is free

Site Visits

If you need someone on-site in a hurry we have a network of specialists who can help with anything from training to sorting out a tricky hardware problem. Our Job is to make your Business run smoothly.

• Each client has an Area Business Consultant assigned to them to help and advise at every stage
• We also have technical specialists who can deal with more specialist issues
• Our rates are extremely competitive

Support Contracts

A support contact is included with customers who subscibe to Evopos. We encourage clients who have purchased a lifetime license to take up an annual Support Contract to ensure they have all updates and have access to our client support site. PLus you will have the peace of mind of having a dedicated team to ensure their system is performing well. The Support contract consists of: 

• 24/7 Access to our Client Helpdesk - User ID and Pass-code supplied
• Telephone support - Primarily for the product supported, however we will try to help on any IT issue.
• Program Updates - To ensure you keep up to date

If you do not have a support contract we can still provide program updates and take support calls, however we do have to make a charge for each update or support incidence.